Privacy Policy
Last Updated: July 24, 2026
1. INTRODUCTION
Welcome to DROGON.
This Privacy Policy explains how DROGON (“DROGON,” “we,” “our,” or “us”) collects, uses, stores, shares, and protects your personal information when you:
• Visit our website
• Purchase our products
• Create or use an account
• Contact our customer-support team
• Submit a review
• Request a return or exchange
• Track a shipment
• Subscribe to marketing communications
• Otherwise interact with our services
By using our website or services, you acknowledge the practices described in this Privacy Policy.
2. INFORMATION WE COLLECT
We may collect the following categories of information.
PERSONAL AND CONTACT INFORMATION
• Full name
• Email address
• Phone number
• Shipping address
• Billing address
• Account login information, where applicable
• Information included in customer-support messages
ORDER AND TRANSACTION INFORMATION
• Products purchased
• Product sizes, colors, and quantities
• Order number
• Order history
• Payment status
• Discounts used
• Shipping and delivery information
• Returns, refunds, and exchanges
PAYMENT INFORMATION
Payments are processed securely by third-party payment providers.
DROGON does not directly store your complete credit or debit card number, card security code, or full banking credentials.
REVIEWS AND USER-SUBMITTED CONTENT
When you submit a product review or other content, we may collect:
• Your name
• Email address
• Rating
• Review title and text
• Uploaded photographs
• Product information
• Verification and submission details
TECHNICAL AND WEBSITE-USAGE INFORMATION
When you browse our website, certain information may be collected automatically, including:
• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Time spent on pages
• Website interactions
• Referring website
• Approximate location derived from technical information
• Cookie and session identifiers
This information helps us operate, secure, analyze, and improve the website.
3. HOW WE USE YOUR INFORMATION
We may use your personal information to:
• Process, confirm, and deliver orders
• Verify and process payments
• Provide order confirmations and delivery updates
• Manage returns, refunds, and exchanges
• Provide shipment tracking
• Respond to questions and customer-support requests
• Maintain customer accounts
• Display and manage product reviews
• Detect fraud, misuse, and unauthorized activity
• Improve our products, services, and website experience
• Measure website performance and customer engagement
• Maintain business, tax, accounting, and transaction records
• Comply with applicable legal and regulatory requirements
• Enforce our terms, policies, and rights
• Send marketing emails or messages where permitted and where consent is required
4. COOKIES AND SIMILAR TECHNOLOGIES
Our website uses cookies and similar technologies to:
• Keep your shopping cart active
• Remember your preferences
• Maintain secure sessions
• Enable account and checkout features
• Improve website functionality
• Analyze website traffic and performance
• Understand how visitors use the website
• Personalize parts of the shopping experience
• Support advertising or marketing activities where permitted
You may manage or disable cookies through your browser settings.
Disabling certain cookies may prevent parts of the website, cart, account, or checkout from functioning correctly.
5. MARKETING COMMUNICATIONS
When you subscribe to marketing communications, we may send information about:
• New collections
• Product launches
• Exclusive offers
• Promotional campaigns
• Restocked products
• Brand news
• Special events
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message.
You may also contact us to request removal from marketing communications.
Transactional communications, such as order confirmations, delivery updates, return updates, and security messages, may still be sent when necessary to provide our services.
6. HOW WE SHARE INFORMATION
We may share personal information with service providers when necessary to operate the business and fulfill your requests.
These service providers may include:
• Shopify and website-hosting providers
• Payment processors and payment gateways
• Bosta and other shipping or logistics providers
• Return and exchange service providers
• Product-review platforms
• Live-chat and customer-support providers
• Email and notification services
• Marketing and advertising providers
• Analytics and website-performance providers
• Fraud-prevention and security providers
• Accountants, auditors, insurers, consultants, or legal advisers
• Government bodies, regulators, courts, or law-enforcement authorities where legally required
These parties may process information only for the relevant service or lawful purpose.
DROGON does not sell your personal information to third parties.
7. SHIPPING, TRACKING, RETURNS, AND EXCHANGES
To deliver your order and provide shipment tracking, we may share necessary information with shipping and logistics providers, including:
• Your name
• Phone number
• Delivery address
• Order and parcel details
• Shipment and tracking information
When you request a return or exchange, information may also be processed by our return-management and logistics providers to:
• Locate and verify your order
• Check whether products are eligible
• Arrange collection or replacement
• Process an exchange, return, or refund
• Send return-status notifications
8. PRODUCT REVIEWS
When you submit a review, some information may become publicly visible on our website, including:
• Reviewer name or display name
• Rating
• Review content
• Submitted photographs
• Product reviewed
• Verified-buyer status, where applicable
Your email address and other private contact details are not intended to be displayed publicly.
Do not include sensitive personal information in review text or uploaded images.
9. DATA SECURITY
We use commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information from:
• Unauthorized access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction
However, no internet transmission, electronic-storage method, or security system can be guaranteed to be completely secure.
10. DATA RETENTION
We retain personal information only for as long as reasonably necessary to:
• Complete and maintain order records
• Provide customer support
• Manage returns, refunds, and exchanges
• Prevent fraud
• Resolve disputes
• Enforce agreements and policies
• Meet accounting, tax, and legal obligations
Retention periods may vary depending on the type of information and the reason it was collected.
11. INTERNATIONAL DATA PROCESSING
Some of our service providers may process or store information in countries outside your country of residence.
Where applicable, we take reasonable steps to work with service providers that use appropriate protections for personal information.
12. YOUR PRIVACY RIGHTS
Depending on applicable law and your location, you may have the right to:
• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of certain personal information
• Withdraw consent where processing is based on consent
• Object to certain uses of your information
• Request restriction of certain processing
• Request a copy of information you provided
• Unsubscribe from marketing communications
• Submit a privacy-related complaint
Some requests may be subject to legal limitations, identity verification, record-retention requirements, or other lawful exceptions.
To submit a privacy request, contact us using the information at the end of this policy.
13. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to third-party websites or use third-party services.
These third parties have their own privacy policies and practices. DROGON is not responsible for how an independent third party collects, uses, stores, or protects information on its own platform.
We encourage you to review the privacy policy of any external service you use.
14. CHILDREN’S PRIVACY
Our website and services are intended for general retail customers and are not directed toward children.
We do not knowingly collect personal information from children without the authorization required by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review and address the matter.
15. LEGAL DISCLOSURES
We may disclose information when reasonably necessary to:
• Comply with applicable laws or lawful requests
• Respond to court orders or regulatory requirements
• Protect the rights, property, or safety of DROGON, our customers, or others
• Investigate fraud, abuse, security incidents, or policy violations
• Support a business transfer, restructuring, merger, or sale, subject to applicable protections
16. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect:
• Changes to our services
• Changes to service providers
• Operational changes
• Legal or regulatory requirements
• Improvements to our privacy practices
The updated version will be posted on this page with a revised “Last Updated” date.
We encourage you to review this page periodically.
17. CONTACT US
For questions, concerns, or requests relating to this Privacy Policy or your personal information, contact:
DROGON
Email:
support@drogonstores.com
Website:
https://www.drogonstores.com
Business Address:
[INSERT DROGON’S LEGAL BUSINESS ADDRESS]
Thank you for trusting DROGON.
We are committed to protecting your personal information while delivering premium gym wear and streetwear.
